Our Clinical Policies

Informed Consent

After we have scheduled your intake session, you will be sent our Intake Packet that includes our Informed Consent form that more thoroughly describes the policies at AllWell Therapy PLLC. This form also provides important information about what to expect in therapy. We encourage you to keep this form in your records when you complete it. Please let us know if you would like a copy of this form and we can provide it to you.

Financial Policies

All payment is due in full at the time of service. Session fees are automatically charged to your payment method on file after each session. If your payment method on file does not go through, you will be notified and must provide alternative means of payment before your next scheduled session. Clients are not allowed to carry balances, having an unpaid balance will result in following sessions being cancelled until balance is paid in full.

If you need to cancel or reschedule your appointment, you must do so at least 48 hours in advance of your scheduled session. If you miss your appointment or request to cancel/reschedule within 48 hours, you will be subject to a charge for the full cost of the session (late cancellation fee), not your copay or co-insurance. Rescheduling a session with less than 48 hours notice is possible, but if the rescheduled session is missed for any reason the late fee will be charged. If you reach out outside of business hours, your request will still be received as long as it is within 48 hours notice.

If you are using insurance to pay for sessions, you are responsible for knowing your coverage and paying any fees not covered by insurance. AllWell Therapy will obtain an estimated verification of benefits for you and file claims to your in-network insurance company. This process might take several days depending on the number of requests we receive. Once claims are processed, we will let you know of any unexpected costs. If your insurance company is out-of-network, we have partnered with Thrizer to handle out-of-network processing automatically.

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. By law, health care providers need to give patients who do not have insurance or who are self-pay an estimate of the bill for medical items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. 

Make sure to save a copy or picture of your Good Faith Estimate. 

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises .